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Case Study: Planning New SMB Services

Integrated Communications Service Provider

Service Provider planned to launch a Hosted PBX and IP Centrex service offering targeted at Small to Medium size business. Service Provider needed Strategic Consulting and Professional Staffing assistance with Product Development, Technology Assessment, Network Design and Implementation, and defining Order Management Processes.

DataLinx Solution
 Product Definition and Market Segmentation
 Technology Assessment, Evaluation, and Selection resulted in a combination of Broadsoft/Cisco/Carrier Access VoIP system solution
• Implementation and Test including multi-LATA interconnectivity
 Order Management including E911and LNP
 Designed and Implemented Inventory and Customer Record management System

The Integrated Communications Service Provider successfully launched the VoIP services in 4Q02. Target Gross Margin of 60% were met and baseline operational costs were held to a minimum.

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  Planning New SMB Services