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Case Study: Mobile Application Studio Toolkit Implementation

A Large RBOC

DataLinx was retained to replace the RBOC's current Mobile Client supporting 3,000 technicians with the MAST (Mobile Application Studio Toolkit) WFM solution.

DataLinx Solution
Develop requirements for Mobile Application & interfaces
Develop templates for individual service types, i.e. POTS, DSL, Hi-Cap, etc.
Recommend PDAs and cell phones for pilot
Developed Mobile Application on a PDA

The MAST tool allows for tracking of tasks within the job resulting in:
The ability to identify customer appointments in jeopardy
Increased productivity management
Proactive notification of potential roadblocks
With the increased capability of making screen changes and field additions without the need of a developer, as well as the addition of less expensive PDAs for field technicians, a significant reduction in OPEX was achieved by the RBOC.

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