In a rapidly changing work environment, workers are increasingly turning to artificial intelligence (AI) to enhance their productivity and efficiency. Recent research conducted by PwC revealed that a significant number of employees in the UK, about three in five, now believe that AI tools can positively impact their efficiency. This marks a substantial increase from the previous year, where only one in five employees held this belief.
The growing interest in AI can be attributed to the shifting landscape at work. As the survey indicated, nearly two-thirds of workers experienced more change in the past year compared to previous years, with 41% reporting increased workloads. These changes have left many employees feeling overwhelmed and struggling to understand the reasons behind them. However, the research also found that 75% of workers are willing to adapt to these changes, and 65% are excited about the new opportunities that AI and other developments can bring.
PwC’s survey, which involved 56,600 workers from 50 countries, including 2,000 from the UK, highlighted that a lack of understanding is a significant barrier to embracing AI. Many workers feel the stress of constant disruption, even if the changes may be positive. To address this issue, employers need to develop clear strategies and equip their workforce with the knowledge and skills necessary for adapting to AI and other technological advancements.
Generative AI is identified in the report as a “positive disruptor” that can enhance efficiency and assist workers in managing their workloads. However, the UK’s adoption of generative AI still lags behind the global average. Only 47% of UK workers reported using AI at work in the past year, compared to 61% globally. Furthermore, a smaller percentage of UK workers use AI daily or weekly compared to their global counterparts.
PwC’s Workforce Transformation Partner, Alastair Woods, emphasizes the importance of engaging employees in the transformation process and identifying the new skills required in different parts of the workforce. Employers need to guide their employees through the changes and provide them with opportunities for upskilling. Building trust between leaders and employees is crucial for successful AI integration.
Looking to the future, PwC recognizes that both workers and employers play a significant role in navigating the evolving work environment. Employers must be proactive in guiding their workforce through transformational changes while providing support through upskilling initiatives. Simultaneously, workers need to trust their leaders and embrace the changes, understanding that AI can lead to improved efficiency and provide new growth opportunities.
In conclusion, the increasing interest in AI among workers reflects the changing nature of work and the need to adapt to new technological developments. While there is still work to be done in terms of AI adoption and understanding, it is clear that workers are willing to embrace the potential benefits of AI. As businesses continue to evolve, employers must prioritize supporting their workforce through upskilling initiatives and clear guidance. Through collaboration and a shared vision, the integration of AI can lead to a more efficient and productive work environment for everyone involved.
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